SALISBURY, Maryland - Piedmont Airlines’ customer service team at Long Island MacArthur Airport (ISP) in Ronkonkoma, NY outperformed 54 airports across the country to win the American Airlines coveted Customer Cup. The Cup is given each quarter to a handful of stations that offer exceptional passenger experience. Piedmont beat similar sized airports in service categories including departure dependability, baggage dependability, customer feedback and overall customer experience.
Piedmont Airlines is being recognized for providing excellent customer service at Philadelphia International Airport (PHL), Eppley Airfield Airport (OMA) and Stewart International Airport (SWF). The three locations were awarded the American Airlines Customer Cup, a friendly competition every quarter that encourages all employees to create a better experience for customers. PHL, OMA and SWF excelled in on time departures, turn times, baggage rates, customer feedback and overall satisfaction.