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Customer Service

Piedmont provides exceptional customer service in approximately 80 airports – large and small - across the country. Our customer service professionals are chosen based on their people and communication skills, attention to detail and passion for the industry. We are leaders in safety and customer satisfaction. Our customer service agents enjoy excellent benefits and free travel for immediate family on American Airlines.

Primary responsibilities for a customer service agent include computerized passenger check-in and boarding, assisting customers with special needs and changing customer flight itineraries and seat assignments as necessary.

Primary responsibilities for a ramp agent include loading/unloading bags on to/off of aircraft, operating motorized service vehicles on the ramp and servicing aircraft.

Click here for our Customer Service Career Guide. Ready to join us? Apply here.