Join Piedmont Ground Handling
Piedmont Airlines offers more than a job. As part of our Ground Handling Department, you can build a career on the ramp with benefits that take care of you and your family. Enjoy unlimited travel, 401(k) matching, affordable healthcare, and advancement opportunities your future self can rely on.
Our Legacy
Piedmont is a wholly-owned subsidiary of American Airlines. For eight decades, Piedmont has proudly championed safety, innovation, and security in pursuit of our vision of an airline built to thrive forever. When you join Piedmont, you aren’t just taking a job; you are securing a career path designed with growth in mind.
The Foundation of Our Operation
Ground Handling refers to a wide range of services that prepare aircraft for boarding and take off. These essential services are performed by specialized teams who consistently maintain safety and operational standards as well as deliver exception customer service.
At Piedmont, you can start out as a Ramp Agent, Gate Agent, or Cross-Trained Agent and advance to supervisor, manager, and upper management positions throughout your career.
Entry Positions at Charlotte Douglas International Airport
Ramp Agent
Ramp Agents work outdoors in a fast-paced airport environment. They handle luggage, load/unload aircraft, service and clean aircraft, operate ground support equipment (GSE), marshal aircraft, assist passengers and perform other duties as assigned.
Gate Agent
Gate Agents provide front-line customer service to passengers in the boarding area. Duties include creating and modifying flight itineraries, making boarding announcements, assisting passengers with special requests and needs, and operating the passenger boarding bridge.
Cross-Trained Agent
Cross-Trained Agents are trained to perform the job functions of both a Ramp Agent and Gate Agent. Their role depends on the shift they were assigned and the needs of the operation. Cross-Trained Agents may also work the bag service office (BSO) and Ticket Counter.
Team Member Benefits
Piedmont is dedicated to fostering a workplace where people feel supported and have the opportunity to grow.
As a full-time team member, you have:
- flight privileges that allow you to travel on the American Airlines network at no cost; and your immediate family members also fly for free.
- access to affordable health insurance (medical, vision, dental, and flexible spending).
- eligibility for Piedmont to match your 401(k) contributions.
- eligibility to join any of our 12 Employee Resource Groups (ERGs) representing team members from all backgrounds and walks of life.
To learn more about additional benefits, click the link below and explore available career opportunities at Piedmont.
What Do I Need to Apply?
Minimum Qualifications include:
- Must be 18 years of age or older
- Have a high school diploma or equivalent GED
- Have a valid driver’s license (with clean driving record)
- Be able to pass a background check and drug test
- Be able to work shifts including nights, weekends, and holidays
- Be able to work outside in all weather conditions
- Be able to lift up to 70 pounds
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Strong knowledge of computer functions, applications, and usage
To see the full list of qualifications, click the link below and join our hiring network.
