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Sharing the importance of care with the next generation

“When passengers step onto the plane, I treat them like they are my family,” says 15-year Piedmont Flight Attendant Alexis Nixon. “Like a parent cares for their children, my role as a flight attendant is to take care of people as they travel on life’s journey and make sure they arrive safely at their destination. …
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Keeping it in the Piedmont family

“If it wasn’t for my mom, I wouldn’t have found this career path,” said Piedmont First Officer Drew Park speaking about his mother, Melissa Park, a Piedmont Customer Service Agent in San Luis Obispo, California (SBP). “I give her a lot of credit for inspiring my interest in aviation. Her positive experience working at Piedmont …
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Farewell Gate 35X: American Airlines Welcomes Customers to a New Regional Concourse at Ronald Reagan Washington National Airport

New 14-gate concourse transforms the travel experience, offering customers a more seamless journey to and from the nation’s capital American transitions regional flight operations from Gate 35X to new 14-gate concourse at Reagan National Airport (DCA). New concourse offers a one-to-one replacement of remote hardstand gates with new indoor gate areas, climate-controlled jet bridges and …
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Unexpected opportunities: a PHX journey

Ten years ago, then Phoenix (PHX) Operations Agent Tonia Cordes was nervous when Piedmont assumed the ground handling operation in Phoenix. She didn’t know what to expect from a new company and was worried she might lose her job. “My fears were eased when I realized Piedmont cared about us,” said Tonia. “Cheryl Smit, then …
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Bringing calm and balance on board turns into a Real American Hero award

Piedmont flight attendants are always on duty, even when they are traveling for leisure or commuting for work. In early January, Piedmont Flight Attendant Sheila Hubbard was commuting as a non-revenue uniformed crewmember on PSA Flight 5287 from Charlotte, North Carolina (CLT) to Atlanta, Georgia (ATL), when she noticed a passenger two rows away experiencing …
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Behind the Wings: Changing paths to pursue a passion

In 2016, Piedmont Inflight Policy and Procedures Analyst Jamie Valentine left an established career as an educator to pursue her passion of working in aviation. As a former educator, Jamie brings a wealth of knowledge and experience to Piedmont’s Inflight team and effectively communicates goals set by leadership to all Inflight team members. “Jamie is …
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Together in the flight deck: A family legacy

Even though Piedmont Captain Rob Middleton had shared the cockpit with his son, First Officer Parker Middleton, countless times flying the skies over southwestern Virginia, this day was different. It’s a day Captain Middleton had been looking forward to since his son joined the Piedmont team. Rob finally had the opportunity to fly a Piedmont …
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Behind the Wings: Inspiring young female aviators

  Growing up in rural Virginia, Piedmont First Officer Jessica Koeppen didn’t think flying the skies was even a career option for her. Her father, who initially sparked her interest in flying, surprised her with an introductory flight lesson for her sixteenth birthday. After her first lesson, she fell in love with flying and wanted …
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Behind the Wings: Making a difference in the Queen City and beyond

Growing up, Charlotte (CLT) Gate Agent MonaLisa Metellus, recalls how her parents and church members would load up her father’s van with her traditional Haitian cuisine and spend time serving it to the homeless every week.  Since those early moments, volunteering became her passion and the foundation for her to create a non-profit organization to …
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