Ground Handling
Looking for a fast-paced career with great benefits? Become a Customer Service and Ramp Agent at Piedmont – you’ll be the face of our airline, and provide customers with safe, reliable, friendly service.
Ground Handling Opportunities at Piedmont
Join the team at one of Piedmont’s 80+ locations that provide Ground Handling services. You’ll work alongside teammates who are dedicated to customer satisfaction and safety, and be given the opportunity to advance your career while enjoying the travel benefits that Piedmont and American Airlines provide.
Ramp Agent
Ramp agents handle luggage, load/unload aircraft, service and clean aircraft, operate ground service equipment (GSE), marshal aircraft, assist passengers with luggage and perform other duties as assigned. Ramp agents work outdoors in a fast-paced airport environment.
Gate Agent
Gate agents provide front-line customer service to passengers in the boarding area. Duties include: creating and modifying flight itineraries, changing seat assignments, making boarding announcements, assisting passengers with special requests and needs, assisting passengers with luggage and operating the passenger boarding bridge.
Cross-Trained Agent
Cross-trained agents can perform the duties of both ramp agents and gate agents, from handling luggage and marshalling aircraft to making boarding announcements and operating the passenger boarding bridge. Other duties may also be assigned.
80+ Locations
We provide Ground Handling operations across the United States and Canada. With over 80 locations, you’re sure to find a place you can call home.
Some of our locations include:
Charlotte, NC – Charlotte Douglas International Airport
Philadelphia, PA – Philadelphia International Airport
New York – 8 locations in NY State
California – 7 locations in the Golden State
Florida – 4 locations
Career Advancement Opportunities
While you may start as a ramp or gate agent, you’ll have the opportunity to advance your career at Piedmont. Work your way up to supervisor, manager or upper management and enjoy greater pay and benefits. With our training program and mentorship opportunities, we’ll give you the tools to take your career as high as you want.
Pay & Benefits
Compensation
Competitive Wages
Profit Sharing
Holiday Pay
Paid Sick Days
Paid Training
Pre-course Online Classes
Classroom Training
On-the-job Training
Travel for Free
Ready to explore the world? You, your immediate family and your friends can reach 365 destinations on more than 6,800 daily flights across the American Airlines global network.
Insurance and Retirement
High quality health insurance is best in the industry
PPO covers doctor visits, hospitalization, prescriptions and vision
Dental coverage includes no-cost preventative care
Life and disability insurance provided at no cost to you
401(k) plan through Fidelity, with a company match
What Do I Need To Apply?
