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Ground Handling

Looking for a fast-paced career with great benefits? Become a Customer Service Gate Agent and Ramp Agent at Piedmont – you’ll be the face of our airline, and provide customers with safe, reliable, friendly service.

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Ground Handling Opportunities 
at Piedmont

Join the team at one of Piedmont’s 80+ locations that provide Ground Handling services. You’ll work alongside teammates who are dedicated to customer satisfaction and safety, and be given the opportunity to advance your career while enjoying the travel benefits that Piedmont and American Airlines provide.

Ramp Agent

Ramp agents handle luggage, load/unload aircraft, service and clean aircraft, operate ground service equipment (GSE), marshal aircraft, assist passengers with luggage and perform other duties as assigned. Ramp agents work outdoors in a fast-paced airport environment.

Gate Agent

Gate agents provide front-line customer service to passengers in the boarding area. Duties include: creating and modifying flight itineraries, changing seat assignments, making boarding announcements, assisting passengers with special requests and needs, assisting passengers with luggage and operating the passenger boarding bridge.

Cross-Trained Agent

Cross-trained agents can perform the duties of both ramp agents and gate agents, from handling luggage and marshalling aircraft to making boarding announcements and operating the passenger boarding bridge. Other duties may also be assigned.

80+ Locations

We provide Ground Handling operations across the United States and Canada. With over 80 locations, you’re sure to find a place you can call home.

Some of our locations include:
Charlotte, NC – Charlotte Douglas International Airport
Philadelphia, PA – Philadelphia International Airport
New York – 8 locations in NY State
California – 7 locations in the Golden State
Florida – 4 locations

Career Advancement Opportunities

While you may start as a ramp or gate agent, you’ll have the opportunity to advance your career at Piedmont. Work your way up to supervisor, manager or upper management and enjoy greater pay and benefits. With our training program and mentorship opportunities, we’ll give you the tools to take your career as high as you want.

Diagram of promotion path for ground handlers – Entry to Supervisor to Manager to Upper Management

Pay & Benefits

Compensation

Competitive Wages

Profit Sharing

Holiday Pay

Paid Sick Days

Paid Training

Pre-course Online Classes

Classroom Training

On-the-job Training

Travel for Free

Ready to explore the world? You, your immediate family and your friends can reach 365 destinations on more than 6,800 daily flights across the American Airlines global network.

Insurance and Retirement

High quality health insurance is best in the industry

PPO covers doctor visits, hospitalization, prescriptions and vision

Dental coverage includes no-cost preventative care

Life and disability insurance provided at no cost to you

401(k) plan through Fidelity, with a company match

What Do I Need To Apply?

Qualifications

If you’re at least 18 years old, have a high school diploma or GED, and a valid driver’s license, you may be eligible to apply. Learn more about our qualifications and work requirements.

Minimum Qualifications:

  • Must be 18 years of age or older
  • Have a high school diploma or equivalent GED
  • Have a valid driver license (with minimal infractions)
  • No DUI/DWIs within the past five (5) years
  • No Reckless Driving infractions within the past three (3) years
  • No more than five (5) moving violations within the past three (3) years
  • No speeding tickets of 19mph or more over the speed-limit within the past three (3) years
  • Be able to obtain an airport security badge (SIDA)
  • No felony convictions within the past ten (10) years
  • No theft, assault, or drug related charges within the past the (10) years
  • Be able to work shifts including nights, weekends, and holidays
  • Be able to work outside in all weather conditions
  • Be able to lift up to 70 pounds
  • Be able to stand for long periods of time, stoop, bend, kneel, crouch, and twist

Physical Requirements:

  • Standing for long periods of time
  • Frequent lifting of items up to 70 pounds
  • Frequent stooping, bending, and kneeling

Preferred Qualifications:

  • Previous airline experience
  • Previous employment as a front-line customer service provider
  • Strong knowledge of computer functions, applications, and usage
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Learn More

Questions about applying? We’d love to hear from you. Contact a recruiter to learn more about the application process and get a personal guide to joining the Piedmont team. Or visit us at any of our upcoming recruiting events to meet members of our team.

Apply Online

To apply for Ground Handling positions, please visit our career site to see current openings.
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