Privacy Policy

Piedmont Airlines is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Piedmont Airlines Web site and governs data collection and usage. By using the Piedmont Airlines website, you consent to the data practices described in this statement.

Collection of your Personal Information

Piedmont Airlines collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Piedmont Airlines also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Piedmont Airlines. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Piedmont Airlines for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Piedmont Airlines Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Piedmont Airlines public message boards, this information may be collected and used by others. Note: Piedmont Airlines does not read any of your private online communications.

Piedmont Airlines encourages you to review the privacy statements of Web sites you choose to link to from Piedmont Airlines so that you can understand how those Web sites collect, use and share your information. Piedmont Airlines is not responsible for the privacy statements or other content on Web sites outside of the Piedmont Airlines and Piedmont Airlines family of Web sites.

Use of your Personal Information

Piedmont Airlines collects and uses your personal information to operate the Piedmont Airlines Web site and deliver the services you have requested. Piedmont Airlines also uses your personally identifiable information to inform you of other products or services available from Piedmont Airlines and its affiliates. Piedmont Airlines may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Piedmont Airlines does not sell, rent or lease its customer lists to third parties. Piedmont Airlines may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Piedmont Airlines may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Piedmont Airlines, and they are required to maintain the confidentiality of your information.

Piedmont Airlines does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Piedmont Airlines keeps track of the Web sites and pages our customers visit within Piedmont Airlines, in order to determine what Piedmont Airlines services are the most popular. This data is used to deliver customized content and advertising within Piedmont Airlines to customers whose behavior indicates that they are interested in a particular subject area.

Piedmont Airlines Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Piedmont Airlines or the site; (b) protect and defend the rights or property of Piedmont Airlines; and, (c) act under exigent circumstances to protect the personal safety of users of Piedmont Airlines, or the public.

Use of Cookies

The Piedmont Airlines Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Piedmont Airlines pages, or register with Piedmont Airlines site or services, a cookie helps Piedmont Airlines to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Piedmont Airlines Web site, the information you previously provided can be retrieved, so you can easily use the Piedmont Airlines features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Piedmont Airlines services or Web sites you visit.

Security of your Personal Information

Piedmont Airlines secures your personal information from unauthorized access, use or disclosure. Piedmont Airlines secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Accessing, Correcting and Deleting Your Information

Upon written request, Piedmont will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information,  or to request your information be deleted, please contact us at Piedmont.CorpComm@aa.com

Social Media Widgets

Our Website includes social media features and widgets, or interactive miniprograms that run on our Website. These features may collect your Internet protocal address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it (i.e. Facebook, Twitter, etc.).

Changes to this Statement

Piedmont Airlines will occasionally update this Statement of Privacy to reflect company and customer feedback. Piedmont Airlines encourages you to periodically review this Statement to be informed of how Piedmont Airlines is protecting your information.

Contact Information

Piedmont Airlines welcomes your comments regarding this Statement of Privacy. If you believe that Piedmont Airlines has not adhered to this Statement, please contact Piedmont Airlines at Piedmont.corpcomm@aa.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.